We aim to dispatch all orders within 48 hours, excluding Saturdays and Sundays.
FAQ's
FAQs
Shipping, tracking, expiry dates, returns and more.
Shipping at a glance
Dispatch: within 48 hrs
Tracked 48: 2–3 working days
Tracked 24: 1 working day
Dispatch excludes Saturdays and Sundays. Delivery times are Royal Mail aims and may vary during busy periods.
Need something for a specific date?
Contact us and we can confirm product dates or help with any order questions.
How long will my order take?
How will my order be sent?
We send orders via Royal Mail Tracked:
- Tracked 48 – aims to deliver in 2–3 working days.
- Tracked 24 – aims to deliver in 1 working day.
Will my product be long dated?
We always aim to send the longest dated product available, giving you plenty of time to enjoy it.
If you need it for a specific occasion, contact us and we can confirm the exact date before you order.
How do I track my order?
Once your order has been dispatched, we’ll email you a tracking number.
Track it here: Royal Mail Track Your Item
Returns policy
Returns are accepted if the product is sealed and unused.
Returns must be sent back at your own cost. Please contact us before returning any items.
What should I do if my product is faulty?
If your product is faulty or arrives damaged, please contact us immediately and we’ll resolve it as quickly as possible.
Payment methods
We accept secure payments via Shopify-supported payment providers.